Root Cause Analysis: Dig into the causes behind the issues.
Brainstorming: Generate potential solutions or improvements to address the root causes.
Implement Solutions: Execute solutions and monitor their impact.
Evaluation: Make adjustments to the implemented solutions if need be.
Lean Six Sigma Problem Solving Techniques (BELTS):
Emphasizes DATA DRIVEN decision making and in depth analysis to address and improve processes of significant financial benefit.
DMAIC - A Structured Methodology for Solving Problems
Define - Outline the problem. What is the impact and what are the project goals.
Measure - Gather data to quantify the problem.
Analyze - Identify the potential root causes contributing to the problem (Statisical Analysis).
Improve - Develop potential solutions and show the financial impact on the business if these solutions were put into effect.
Control - Mistake proof the process. This is done by implementing SOP's, properly training employees, and putting in place any controls that are needed to make the process "bullet proof".